Where will conference sessions take place? The trajectory of the COVID-19 pandemic is still unknown and it remains unclear when it will be safe, permissible, and logistically possible to hold an international conference of this size in person. The 2021 conference will take place virtually using the same platform and layout as last year.
When will registered attendees receive access to the conference website and mobile app? Registered attendees will receive access to the conference website and mobile app one-week before the conference starts.
What is the cancellation policy? Cancellation Policy (2021): If you must cancel your conference registration, a written refund request must be received by May 7, 2021. If a written refund request is received by this date, your conference registration fee will be refunded. Granted refunds will be processed no later than 3 weeks after the conference. Cancellations received after May 7, 2021, and event no-shows will not be refunded. Send a request to email@example.com.
When will the Pre-Conference Session take place? Pre-Conference sessions will take place on Wednesday, May 19, 2021, from 1:00 pm-5:00 pm CST.
When will the Full-Conference Sessions take place? The full-Conference session will take place on Wednesday, May 26, 2021-Friday, May 28, 2021. See conference agenda for start and end times.
What time zone will the conference take place in? All conference sessions will take place during the Central Time Zone.
How can I get a $25.00 off code? Agency or groups registering three or more people will receive an additional discount of $25.00. To receive a discount code, contact firstname.lastname@example.org.
How can I earn Continued Education credit?
Collaborative Solutions, Inc. (ACE Provider Approval #1548) is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Collaborative Solutions, Inc. maintains responsibility for this course. ACE provider approval period: 05/16/2018- 05/16/2024. Social workers participating in the conference will receive Social Work continuing education clock hours.
Although all requests cannot be guaranteed, we strive to create an environment where each attendee has an opportunity to participate fully in the conference. For special accommodations (e.g., sign language interpreters, materials in alternative formats, additional directional guidance, etc.) please contact Valencia Moss, Organizational Learning & Events Specialist, at Valencia@collaborative-solutions.netor 205-939-0411 as soon as possible.
Your satisfaction is important to us. Therefore, complaints are taken seriously. Complaints might be generated by event attendees, regulatory boards, and/or sponsoring agencies, and could involve refund requests, course content/materials, instructor qualifications, event facilities, completion certificates, or other matters. Collaborative Solutions, Inc. (CS) will respond to all complaints in a timely and ethical matter. The steps below describe the due process for complaint resolution.
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